This Privacy Policy explains how Focus House 53 handles personal data in connection with its website, booking process, private galleries, and photography services for small brands. It applies to visitors, inquiry contacts, and clients who use the site or engage the studio for product photography services.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where a request concerns service records, image delivery records, or billing information, we may need to retain some data to complete the transaction or comply with legal obligations.
To make a privacy request, a person should provide enough information for us to identify the relevant record and confirm the scope of the request. We may ask for additional details before responding, especially where the request concerns private gallery access, booking records, or delivered files. If a request cannot be fully granted, we will explain the reason in general terms.
Inquiry records are kept for the period needed to manage the request and related follow-up. Booking, project, and delivery records are retained for the time needed to complete the session, provide edited files, handle billing, and maintain business records. Technical logs are kept for a limited period unless a longer period is needed for security or legal reasons. When data is no longer required, we delete it or anonymize it where feasible.
When we update this policy, we will post the revised version on the site and adjust the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through the site or other reasonable communication methods.
We use personal data to respond to inquiries, review product counts and style preferences, prepare quotes and delivery plans, schedule appointments, manage shot lists and approvals, produce and edit images, provide private gallery access, deliver files, process payments, maintain records, secure our systems, and meet legal or accounting obligations. We may also use limited technical data to improve site reliability and troubleshoot access issues.
We may share personal data with service providers that support website hosting, communication tools, file delivery, payment processing, or technical maintenance. Where a client project requires outside support, such as a platform used for private gallery access or file transfer, the recipient is expected to use the information only for the assigned service and to protect it appropriately.
We may disclose personal data when required to comply with law, court process, lawful requests from public authorities, or to protect our rights, clients, or operations. We may also share information where disclosure is necessary to prevent fraud, address security issues, or support the administration of a dispute or claim.
Data handling overview
We may collect contact details, inquiry content, booking information, session preferences, product and shot-list details, payment-related records, gallery access data, and technical information such as device and browser data. If a user sends reference images or product information, we process that material as part of the requested service.
We receive data when a person submits a contact form, sends email or phone inquiries, books a consultation, shares a product count or style review, provides a reference or shot list, approves a sample setup, reviews a proof gallery, or accesses a private delivery gallery. We also collect limited information through standard website and device interactions.
We may use essential cookies for site operation, preference cookies to remember basic settings, and limited analytics cookies to understand how the site is used. Where private galleries or booking tools require session storage, that information is used only for access, continuity, and service administration.
We use standard cookie controls and similar technologies that may be managed through browser preferences. Users can clear stored cookies, block non-essential cookies, or adjust device settings where available. Some features, including form handling and private gallery access, may rely on cookies or similar storage to function properly.
